{"id":5805,"date":"2025-12-15T23:45:42","date_gmt":"2025-12-15T23:45:42","guid":{"rendered":"https:\/\/goldenlotuskolkata.com\/public_html\/?page_id=5805"},"modified":"2025-12-30T12:22:19","modified_gmt":"2025-12-30T12:22:19","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/goldenlotuskolkata.com\/public_html\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5805\" class=\"elementor elementor-5805\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85b51f0 e-con-full e-flex e-con e-parent\" data-id=\"85b51f0\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-510383b e-con-full e-flex e-con e-parent\" data-id=\"510383b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02a3691 elementor-widget elementor-widget-heading\" data-id=\"02a3691\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-add11ce elementor-widget elementor-widget-text-editor\" data-id=\"add11ce\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Digital File Sales<br \/>(STL, CAD &amp; Downloadable Design Files)<\/p>\n<p>Thank you for purchasing digital products from Golden Lotus.<\/p>\n<p>Due to the nature of digital files (including STL, CAD, 3DM, OBJ, ZBrush, Matrix, and other downloadable formats), all sales are final once the file has been delivered or downloaded.<\/p>\n<p><strong>No Refunds \/ No Returns<\/strong><\/p>\n<p>\ud83d\udeab Refunds, returns, or exchanges are not available for digital products after delivery or download, as digital files cannot be returned.<\/p>\n<p><strong>Limited Exceptions<\/strong><\/p>\n<p>A refund or replacement may be considered only if:<\/p>\n<p>The delivered file is corrupted or unreadable<\/p>\n<p>An incorrect file was delivered<\/p>\n<p>Such issues must be reported within 48 hours of purchase by contacting:<br \/>\ud83d\udce7 contact@goldenlotuskolkata.com<\/p>\n<p>Golden Lotus may verify the issue before approving any refund or replacement.<\/p>\n<p><strong>Customer Responsibility<\/strong><\/p>\n<p>Before purchasing, customers are responsible for:<\/p>\n<p>Reviewing product descriptions and file formats<\/p>\n<p>Ensuring compatibility with their software, machines, and production methods<\/p>\n<p>Golden Lotus is not responsible for incompatibility with specific CAD software, 3D printers, CNC machines, or casting processes.<\/p>\n<p><strong>Refund Method<\/strong><\/p>\n<p>If approved, refunds will be processed to the original payment method within 7\u201310 business days, subject to payment gateway timelines.<\/p>\n<p><strong>Policy Updates<\/strong><\/p>\n<p>Golden Lotus reserves the right to modify this Refund Policy at any time without prior notice. Updates will be effective immediately upon posting on the website.<\/p>\n<p><strong>Contact Information<\/strong><\/p>\n<p>For any refund-related queries, please contact:<br \/>\ud83d\udce7 contact@goldenlotuskolkata.com<\/p>\n<p>\ud83c\udf10 www.goldenlotuskolkata.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund Policy Digital File Sales(STL, CAD &amp; Downloadable Design Files) Thank you for purchasing digital products from Golden Lotus. Due to the nature of digital files (including STL, CAD, 3DM, OBJ, ZBrush, Matrix, and other downloadable formats), all sales are final once the file has been delivered or downloaded. No Refunds \/ No Returns \ud83d\udeab [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5805","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/goldenlotuskolkata.com\/public_html\/wp-json\/wp\/v2\/pages\/5805","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/goldenlotuskolkata.com\/public_html\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/goldenlotuskolkata.com\/public_html\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/goldenlotuskolkata.com\/public_html\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/goldenlotuskolkata.com\/public_html\/wp-json\/wp\/v2\/comments?post=5805"}],"version-history":[{"count":8,"href":"https:\/\/goldenlotuskolkata.com\/public_html\/wp-json\/wp\/v2\/pages\/5805\/revisions"}],"predecessor-version":[{"id":6062,"href":"https:\/\/goldenlotuskolkata.com\/public_html\/wp-json\/wp\/v2\/pages\/5805\/revisions\/6062"}],"wp:attachment":[{"href":"https:\/\/goldenlotuskolkata.com\/public_html\/wp-json\/wp\/v2\/media?parent=5805"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}